Every organization has its share of people, who because of their interpersonal style can be difficult to deal with. They may be customers, they may be co-workers – but in either case, working with them in a way that leads to success is a critical skill.
This session helps participants understand both the “why” of difficult personality styles, and the “how” of increasing your ability to work effectively with all people. You will learn to empower your attitude and stay positive even when others try to pull you down. You will explore six difficult personas, why they do what they do, and most importantly, what you can do about it.
Learning Objectives