Conflict has been described as a dangerous opportunity. When people resolve conflicts quickly and respectfully with a positive attitude, they become better business partners, increase their productivity, and provide effective responses to customer needs. Alternatively, unresolved conflict impedes progress, creates unproductive tension, wastes large amounts of emotional energy, and can create debilitating stress and low morale. Conflict can drive creative process, improve collaborative partnerships, and delivers better results. But it can also threaten professional reputations, destroy trust, and hinder alignment and execution. We all have a stake in resolving conflicts in ways that preserve both the quality of our work, and the strength of our working relationships.
The key to managing conflict is to effectively manage the challenging conversations that need to happen including initiating conflict resolution, facilitating creative tension and differences of opinion, and addressing difficult issues. This session is designed to engage participants in an exploration of the tools and communication strategies that enable them to effectively manage conflict, facilitate constructive exchange of perspectives, and manage difficult conversations.
Learning Objectives