Talking From 9 to 5: Communication Style Differences

At the heart of any business is relationships – between the company and its customers, management and its employees, and among co-workers.  People who have achieved success are those who have developed effective relationship skills. Unfortunately, different styles of communication can lead to communication mismatch, misfire, and misunderstanding, and cause unwanted tension, conflict and even resentment.

“Communication Style Differences” presents the key differences in the way people communicate that lead to miscommunication and unproductive conflicts.  This program also provides strategies for participants to address these key differences and enhance their working relationships.
 

Learning Outcomes

  • Learn the differences in the way people think, speak, and format their conversation
  • Learn how these differences create unintentional conflict, misunderstanding and tension
  • Defuse potential conflict situations by understanding these differences
  • Learn practical strategies for more effective communication